Refund policy

Order Support

If you experience an issue with your order, please email support@ornarto.com with your order number and details of the issue. Eligible cases may receive a replacement or refund, usually without returning the original item.

Damaged, Defective, or Incorrect Items

Please contact us if your item arrives damaged, defective, or incorrect. Include your order number and clear photos showing the issue so our support team can review your request.

Once approved, we will arrange a replacement or refund. In most cases, you will not need to return the original item unless our support team specifically requests it.

365-Day Warranty

All ORNARTO products include a 365-day warranty covering eligible quality issues. If you experience a quality issue within 365 days of purchase, please contact support@ornarto.com for assistance.

Eligible quality issues that develop during normal everyday use may be covered following review. This warranty does not cover accidental or intentional damage, misuse, improper care, unauthorized modifications, or other customer-caused damage.

Change-of-Mind Returns

We currently do not offer standard returns for change-of-mind purchases, except where required by applicable consumer law.

Please check your device model, product details, and selected color carefully before completing your order. If you ordered the wrong item, contact us as soon as possible, and we will review the available options.

Replacements and Exchanges

Approved replacements or exchanges are handled directly by our support team. You usually will not need to place a new order or return the original item unless instructed otherwise.

Replacement availability may depend on current inventory. If the original item is unavailable, we may offer a suitable alternative or refund.

European Union 14-Day Right of Withdrawal

If your order is delivered to the European Union, you have the right to withdraw from your purchase within 14 days of delivery, subject to applicable consumer law.

To exercise this right, please email support@ornarto.com before returning your item. Products should be returned in their original condition and should not have been handled beyond what is reasonably necessary to inspect them.

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise. Once the returned item is received, we will issue the applicable refund, including standard outbound delivery charges where required by law.

This section does not limit any other statutory consumer rights.

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please email support@ornarto.com.

Contact Us

For questions about an order, replacement, refund, or warranty request, please email support@ornarto.com. Our team typically responds within 24 hours on business days.